Brembo offers refreshing approach to customer service

June 11, 2024
Brembo offers refreshing approach to customer service
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Brembo is renowned for its product quality and innovation, but the Italian braking specialist also backs this up with a first class range of customer support services. 


Brembo offers a multi-level approach when supporting its customers. The company has a team which covers Ireland and the UK with in-depth technical knowledge which can offers workshops and motor factors a unique and personalised level of assistance. The Brembo team will often take the opportunity to work together with garages in the field to diagnose issues together while, at the same time, sharing their expertise. This ultimately turns the session into a technical support/training for the garage. However, these sessions can be put to even better use when provided to its customer base on a much wider scale, for example at training and trade events.

Brembo also recently launched a new section on its Bremboparts website that provides step-by-step procedures and instructions for replacing Brembo braking products. Its long-standing experience in braking systems allows Brembo to not only offer a wide and reliable aftermarket portfolio, but also to guide all those who need supporting information with its up-to-date knowledge.

The new section can be reached either via the QR code printed on the packaging of the products or by clicking in the support section of Bremboparts website here.

On the site every product page has the ‘assembly instructions’ link which redirects to the relating fitting instruction page, that provides an intuitive interface to make installing and removing spare components a smooth process.

Bremboparts is increasingly becoming an enhanced suite of products and tools, and this new section is a key part of the site’s improvement, as is the restyling of the navigation layout launched at the start of the year. All these new functionalities and features are crucial to an improved user experience and to easy-to-use catalogue navigation.

For more information visit www.bremboparts.com
Brembo
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