Checklink provides boost to customer satisfaction and loyalty

September 10, 2023
Checklink provides boost to customer satisfaction and loyalty
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Checklink is a groundbreaking software solution from OEC that offers the potential to transforms dealership or workshop operations. 


Already used by over 4000 dealers across 22 markets, Checklink reshapes quality control, empowers staff, champions best practices, tackles recurring issues, and optimises service bay utilisation.

Checklink's offers enhanced workshop throughput and staff performance tracking, identifying recurring problems and offering valuable staff training. It can also provide consistent technician quality assurance, irrespective of payment structure, ensuring unwavering technician quality, boosting service excellence and mitigating liability concerns.

The system provides a seamless link between workshop activity and customer experience, ensuring that improved quality work can enhance customer satisfaction levels. 

By nurturing a culture of quality, Checklink encourages staff development creating and continuous self-improvement.  

Checklink also helps motor trade businesses to recognise and endorse best practices in retail operations, while ongoing system development helps to guarantee users a dependable and secure experience.

Checklink offers a multitude of advantages that drive operational efficiency. These include: 

Time Savings: A 10-minute vehicle check translates to significant time savings, meaning Checklink can make a workshop much more efficient. Comprehensive inspections reduce the likelihood of returns, saving resources and building robust quality control systems. Checklink proactively identifies vehicle issues by brand and model, preventing costly liabilities.

Effortless Connectivity: Workshop staff seamlessly input data, fostering quality support throughout the workshop, while Checklink's mobile responsiveness facilitates on-the-go access to critical data.

Heightened Customer Satisfaction: Checklink empowers teams, enhancing service, and workshop performance. This leads to elevated service standards reinforces the customer experience and cultivates trust and loyalty. Additionally, addressing issues pre-vehicle departure prevents dissatisfaction, freeing time for personalised customer service.

Empowering Reporting Tool: Checklink's reporting is a valuable asset, providing in-depth analysis that empowers data-driven decisions to improve operational efficiency. It encompasses various aspects:

-    Usage reporting: Measures the effectiveness and performance of Checklink.
-    Market overviews: Provides insights into industry trends.
-    Retailer drill-down: Assists in focused analysis.
-    Detailed usage and job category reports: Offers diverse operational insights.
-    Model analysis: Uncovers trends for strategic planning.
-    Daily usage trends: Offers real-time insights.
-    Power BI deployment: Expands data capacity and reporting capabilities.

Checklink drives streamlined processes, growth, customer satisfaction, and lasting relationships. There are three tailored packages, Lite, Pro, and Elite to meet differing business needs. 

For more information visit: https://oeconnection.com/en_GB/products/checklink/
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