Grange Motors Mullingar, four times previous recipient of the Toyota ‘Ichiban’ awards for European customer service and satisfaction has scooped this years overall Toyota Dealer of the year 2014 award.
Following a very tough competition among 46 dealers in eight different categories, Grange Motors were also instrumental in Toyota achieving No.1 in County Westmeath for passenger car registrations in 2014 with 17.5% market share.
Paul Coleman, Dealer Principal said: “With the the long awaited recovery coming back into the motor industry and the expected growth of the car population to reach up to 110,000 cars we are thrilled to be the recepients of the very first Toyota Ireland Dealer of The Year award which is the ultimate result of the great effort and dedication from all our staff
This success is one that any business would be delighted to emulate and gives us great confidence going forward in the future. As we end a very successful 2014which has seen the Passenger Car market increase by 30% and the Light Commercials by a staggering 50% we sincerely thank our customers for their buissness and loyal support in sales and aftersales and we look forward to seeing them throughout 2015”.
Situated in the Lough Sheever Corporate Park in Mullingar, Grange Motors have over the last 30 years established themselves as one of the premier vehicle dealerships in the midlands. Combined with Toyota, they have produced an outstanding customer relationship and dealer performance, through selling and servicing the complete range of Toyota cars, light commercials and four wheel drives.
"We offer all customers a very modern showroom, a work shop fully fitted with all the latest service equipment and technology to cater for all makes and models. Our parts department holds stocks of all genuine parts and accessories with a continous overnight delivery on late orders, together with a professional and experienced staff who will meet all our customer needs, " says Paul.
Paul Coleman , along with founder Paddy Tyrrell and aftersales director Ed Tyrrell and staff, have helped develop their business, through good reputation and recommendation, to be one of the most successful dealerships in the country. Customers both new and existing need look no further than the company’s achievement in claiming the jewel in the crown of European Toyota dealers - Toyota's "Ichiban" European customer service and satisfaction award for the fourth time and now with their latest award from Toyota Ireland, to be guaranteed the best service and satisfaction in doing business with ourselves.Theese awards recognize outstanding customer care and excellence and the Mullingar operation is the first Irish dealership to have achieved this accredit .
Paul put the company’s award winning success into context.”Together with being the No1 franchise in Co. Westmeath and being awarded Dealer of the year, for us this is a good as an all Ireland. The award is based on absolute performance in every field of the business. In football terms it is the ultimate trophy.”
The award was presented to Grange Motors by Mr Steve Tormey the new Managing director of Toyota Ireland along with outgoing MD Dave Shannon, .
Speaking at the awards ceremony, Steve Tormey said, “We need to exceed customer expectations through our products and at every point of customer contact. It is the customer’s choice to purchase a Toyota and we want to make sure that they remain happy with that decision!”
David Shannon, Managing Director of Toyota Ireland, added, “I wish to add my own congratulations to Grange Motors on winning this award. They epitomise Toyota Ireland’s aim and that of our Dealer Network to always put customer satisfaction at the centre of everything we do”.